According to EU Regulation No. 524/2013 on online dispute resolution in consumer affairs, as of January 9, 2016, consumers have the opportunity to settle disputes with traders related to online purchase contracts or online service contracts out of court via an online platform (OS platform).
The OS platform and further information can be found on the European Commission's website at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN